Earlier today I caught word that Nvidia is recalling Shield tablets because the batteries are exploding [Awesome… ] and after a quick check at the link below it turns out mine is one of the thousands of affected units. Been a bad year for “returned/recalled products” for me – this will be the fourth so far – although I’m glad Nvidia’s doing it because the battery life on my Shield tablet was absolute shit from the get-go.
Details and how to check if you might be affected (if you own a Shield tablet, you probably are – they’re recalling everything from a full year ago until now):
http://tabletrecall.expertproductinquiry.com/registration/registration
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NVIDIA SHIELD TABLET RECALL PROGRAM
NVIDIA has announced a recall of its SHIELD tablets, sold between July 2014 and July 2015. NVIDIA has determined the battery in these tablets can overheat and pose a fire hazard. As part of this recall, NVIDIA will be replacing the tablet.
NVIDIA is asking customers to submit a claim for a replacement device. NVIDIA is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. Consumers will receive a replacement tablet after registering to participate in the recall.
The recall does not affect any other NVIDIA products.
NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.
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After a convoluted exchange of random numbers, my RMA was submitted. I received a brief email confirmation stating:
“Dear NVIDIA Tablet Customer,
Thank you for submitting a claim to replace your tablet. Your replacement will ship within the next 2-4 weeks. Please follow the included instructions to replace or dispose of your old tablet. Please make sure to back up your photos, video and data files, so that you may access them from your replacement tablet. As a reminder, when you set up your new tablet, your old tablet will be deactivated and no longer function. Please remove all accessories – cover, SIM card, SD card, etc. – before returning your old tablet. Thank you for your loyalty and for participating in this recall effort.
Sincerely,
NVIDIA“
Guess we’ll see how it goes in a few weeks. Gizmodo’s take on the whole thing:
http://gizmodo.com/nvidia-recalls-every-shield-tablet-because-the-batterie-1721305469
